Refund policy

GetHackerServices.com — Refund Policy

Effective Date:  April 2023

1. Overview

At GetHackerServices.com, we take pride in delivering high-quality services to our clients. However, we understand that issues may arise. This Refund Policy outlines when and how customers can request refunds, specifically for faulted services, and how we’ll process them.

2. Eligible Refunds for Faulted Services

  • A refund request for “faulted services” may be submitted if:

    1. The service delivered is materially different from what was agreed in the scope of work or service description.

    2. The failure or issue is such that the service is not usable or does not perform as promised.

  • The time window for such a refund request is 8–9 hours from the completion of the service (or from when the client is notified that the service has been completed), whichever is earlier. Requests made after this window may not qualify under this “faulted service” refund policy.

3. How to Request a Refund

  • To request a refund, the customer must:

    1. Send an email to [support@gethackerservices.com] (or your customer support email) within the 8–9 hour window.

    2. Include in the email:

      • Invoice or order number

      • Description of the fault or issue (what went wrong)

      • Any relevant supporting evidence (screenshots, logs, or other proof)

  • We may ask follow-up questions or request additional information to assess the claim.

4. Refund Review Process

  • Once we receive a refund request, our team will:

    1. Acknowledge receipt of the request (within [e.g., 2 business hours])

    2. Review the information provided. This may involve verifying the service delivery against what was promised.

    3. Make a determination on whether the service qualifies as “faulted” under our policy.

  • We commit to completing the review within [X business days] (choose a reasonable number, say 1–3 business days).

5. Refund Payment

  • If approved, the refund will be issued to the original payment method used by the customer.

  • We aim to process refunds within [X business days] of approval (for example, 3–5 business days), depending on payment processor and banking times.

  • If, for any reason, we cannot refund to the original payment method, we will communicate with the customer to find an alternative refund method.

6. Partial or Alternative Compensation

  • In some cases, rather than offering a full refund, we may:

    1. Provide a partial refund, prorated based on the portion of service that is faulty.

    2. Offer service credits or future service discounts, depending on the nature of the fault and customer preference.

7. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  1. Services that were delivered exactly as specified in the agreement and function as promised.

  2. Customer changes of mind or dissatisfaction unrelated to service fault or failure.

  3. Requests made after the 8–9 hour window, unless otherwise agreed in writing.

  4. Services that are “consumed” or “used up” in such a way that they cannot be reclaimed or undone (unless there was a fault).

  5. Any request missing required documentation or proof.

8. Disputes

  • If a refund request is denied, the customer may escalate the issue by replying to our decision email.

  • We will review the dispute and may ask for additional evidence to reassess.

  • Our final decision will be communicated in writing within [Y business days] of the dispute.

9. Policy Updates

  • We may update this Refund Policy from time to time.

  • The current version will always be posted on our website (e.g., in the footer or a “Refund Policy” page).

  • Changes become effective immediately upon posting unless otherwise stated.

10. Contact Us

If you have any questions, want to request a refund, or need help, please contact:
Email: support@gethackerservices.com

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